Frequently Asked Questions
Block-Beater Set-up Instructions:
Before you order on-line or call us to place an order you
MUST have the following available:
-
The
Telephone / Wireless Number that you
would like our service to monitor. ("Phone A")
-
The
Telephone / Wireless Number you are receiving the
Harassing Calls on MUST have call
forwarding capability.
-
The
Call Forwarding code from your carrier. You
should also know the code to turn off call forwarding
when the service is over.
-
Another Telephone / Wireless Number you would like us to
forward your calls to while the service is on. ("Phone B")
-
If "Phone B" has Caller ID you will be able to see the
callers number instantly for every call.
-
Once
you have the above information a customer service representative will
assign you an access number. This access number is
the number you will forward "Phone A" to. Our
system will automatically re-route all calls made to
"Phone B".
-
This entire
process is completely transparent to the caller.
It
is not necessary to have another phone number to forward
your calls to, however, by having one you can instantly
see the callers number instantly every time. If you do not
have another phone, all calls will go directly to a
generic voice mail.
For
the subscription period you purchase, the service is YOURS,
regardless if you want to have your calls forwarded to
our system 24 hours/day or simply for the time frame you
normally expect the Harassing Calls to occur.
During your subscription you are in control of how long
or how often you wish to forward calls to our system.
You
may use "Phone A" at any time, however, if you are on the
phone when someone calls you - our system WILL NOT
be able to track your incoming calls. To be safe it
would be best to stay off "Phone A". You may use
"Phone B" normally without service interruption.
Once
the system is operational you may test it at any time by
calling "Phone A" from any blocked number you wish,
however, DO NOT call "Phone A" from "Phone
A", if this is done the system will reset and your
service will have to be set-up again.
Reporting: Unless otherwise requested, we will
send a full report of all call activity at the end of
your subscription period via email. This report
details the Date / Time / "Phone A" Number / Number that
Called / Duration of each call.
Police Reports: If you are gathering
information to file a police report our services can be
admissible in court.
The service is ONLY
available in the United States
How can I place
my order?
We strongly recommend placing
your on-line and making
payment with your credit card on our secure server.
Your order will enjoy immediate attention when placed
online. Rest assured that your credit card information
is not stored on our secure server. We use Secure
Socket Layer (SSL) technology so you never have to
worry about your credit card number.
If you prefer, you
may place your order by email, fax, or regular mail;
however, services not ordered online will take longer
to deliver. Please refer to the bottom of this page
for our contact information.
What is the fastest
way to order?
Just to reiterate, without
a doubt, the fastest way to place your order is online
and pay with your credit card on our secure server. Your
order will enjoy immediate attention when placed online.
What credit cards
do you accept?
When ordering online on
our secure server we can accept Visa, MasterCard, Discover,
and American Express. Please do not send your credit card
information via email, fax or regular mail.
We can also accept the
following as payment:
- A cashier's check drawn on a U.S.
bank
- PayPal - email address is support@1stchoiceinfo.com
- Money Order (US currency only)
Money orders can be
obtained from financial institutions and most post offices.
If ordering outside the USA, always ask for an "international
money order". Our Canadian clients may also use
Canadian (non-international) money orders in US currency.
Such payments should
be made payable to North Texas PI and sent to:
North Texas PI
1030 East Hwy 377 #110-360
Granbury, TX 76048
Should the above forms
be unavailable or inconvenient, we also accept cash
(US currency only for the exact amount of the search,
please do not send coins). We strongly recommend insuring
mailings containing cash. Please inquire at your post
office about the best options available to you. Please
note that we do not recommend sending cash through the
mail.
How do I know
my credit card payment has been processed?
When you submit your credit
card information and your payment is approved, you will
be given a receipt and issued a invoice number. This number
will appear on your confirmation screen. We suggest you
write it down (or print the page using your browser's
Print function) for your reference. Please include the
transaction number in the subject line of any correspondence.
Can I change or
cancel my order once submitted?
Orders placed online are
processed immediately. It is therefore almost impossible
to cancel or change an online order once submitted and
the credit card has been approved. You may need to place
a new order with the right information. If your original
order was placed for the wrong search and no information
is found, you most likely won't be charged, however if
you know the information or search was wrong, please contact
us immediately by email at our customer care email address.
DELIVERY OF RESULTS
How will I receive
the results of my search?
You will receive the results
of your search by email unless you specified otherwise
at the time you place the order. This has proven as the
fastest and most convenient means of delivery for most
clients. Please make sure we have your complete and correct
email address. Without a working email address, we may
be unable to deliver the results of your search promptly.
Providing a working email address is the responsibility
of the client.
How soon will
I receive the results?
Please review the "Estimated
Turn Around Time" for each search. Most are completed
and results delivered within 1 - 3 business days of receipt
of order and payment unless otherwise noted. Results will
be sent to you as soon as they become available. Please
note that our "turn around" times are estimated
based on an average of searches performed.
PRIVACY AND CONFIDENTIALITY
Are the searches
confidential?
YES, Absolutely, Positively.
All searches are completely confidential. We will never
make our clients' information available to a third party.
Will the person
I requested information about know that I am trying
to find his/her information?
No, never. We never contact
the owners of phone numbers searched. The owner has no
way of knowing about the search or who ordered it. The
same holds true for any type of search we provide -- no
one will know about your search unless you tell them yourself.
INTERNET SECURITY AND
RELIABILITY
Is it secure to
make online credit card payments on your site?
Yes. For credit card payments
and verification, we us SSL technology and a payment gateway
to protect you credit card information. Your credit card
information will be transmitted via a secure server. We
never store credit card information on our website or
our servers.
How will I know
that my order and payment have been received?
Each search screen (form)
is followed by an order form with your name, address,
email address, and credit card information. Once submitted
and approved, you will see a screen confirming that "Your
order was successfully submitted" and you will be
able to print the transaction receipt.
DIFFERENT SERVICES
What is the difference
between "unlisted" & "unpublished" number?
None. The expressions, "unlisted
number", "unpublished number" and "non-published
number" (also known as "non-pub") all mean
the same. These numbers are not listed in the local Telephone
Directory and not normally available through Directory
Assistance (411) or telephone operators (0 or 00).
What is a CNA?
CNA stands for Customer
Name & Address. If you have a phone number and you
want to find the persons name and/or address that goes
with that phone number if it's listed, unlisted, non-published,
unpublished or whatever, we can find it... Guaranteed
or no fee*.
* Make sure you use the right search
for the right phone number, Residential land line
, Cellular # or Pager #
Can you find ANY
phone number?
Please refer to our Directory
for search categories. Our success (hit) rate is very
high, but we may not be able to find information on maximum
security numbers and certain special numbers, such as
blocked government numbers for example. In such cases,
we will refund your payment under our no information -
no charge policy.
What happens if
I order an unlisted number search, and the number
turns out to be a pager or cell phone number?
To avoid delays, we suggest
that you check for the existence of the expected result
prior to placing your order whenever possible. For example,
you may want to dial the phone number and see if you get
a pager or cell message, or dial 411 or 00 and ask the
operator. Additionally we have provided an automated free
check as indicated on all pages; while it is not 100%
accurate, it provides the correct answer most of the time.
Do you offer quantity discounts
for high volume orders?
Yes, depending on your situation.
